Frequently Asked Questions
At Solution, your satisfaction is our top priority. Please take a moment to review our list of frequently asked questions below for helpful information about our services and how to prepare for your home cleaning. If you have any additional questions or need further assistance, feel free to reach out to us, and we will respond promptly.
Frequently Asked Questions
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Why should I choose for Solution Cleaning Services?
At Solution Cleaning Service of Wellington, we have 10+ years cleaning business experience and we are bonded and insured. Feel free to check our reviews here and our house cleaning services.
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How much does your cleaning services cost?
We charge hourly per cleaner but also try to work within your budget. Our hourly rate is not negotiable but the number of hours that we stay is making it possible to work within your budget. We offer customized estimates based on the size of your space and specific cleaning needs. Contact us today for an accurate quote.
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Do I need to provide cleaning supplies and equipment?
No, we bring all our own cleaning supplies and equipment to each cleaning appointment, including vacuum and mop. Also, we are an eco-friendly cleaning company and use mostly non-toxic biodegradable chemicals. However, if you have specific preferences, you'd like us to use, feel free to let us know in advance.
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How far in advance should I schedule my house cleaning?
We recommend scheduling your house cleaning at least one week in advance to ensure availability. However, we understand that urgent needs can arise, so we will do our best to accommodate last-minute bookings whenever possible.
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Do you offer same-day or emergency cleaning services?
While we recommend booking in advance, we understand that last-minute needs can arise. We will do our best to accommodate same-day or emergency cleaning requests to help you meet your listing deadlines.
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Do I need to be home when you’re cleaning?
It's up to you! You do not need to be home during the cleaning process. Many of our clients prefer to provide us with access to their homes and go about their day. However, if you prefer to be present, that’s perfectly fine too. Our team is fully insured and trained to respect your privacy and security.
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Do you clean homes with pets?
Yes, we are pet-friendly and experienced in cleaning homes with pets. Please let us know in advance if you have pets so we can take any necessary precautions.
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What should I do to prepare for my house cleaning appointment?
To prepare for a house cleaning appointment, declutter and pick up items from the floor, secure valuables, and make sure pets are kept away. If you have any specific cleaning requests, communicate us to the cleaning team beforehand.
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Can I customize the cleaning checklist to suit my specific needs?
Yes, absolutely! We understand that every home is unique, and we're happy to tailor our cleaning services to meet your specific requirements. Whether you need additional focus on certain areas or have specific instructions, we'll work with you to create a customized cleaning plan that suits your needs.
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What areas do you serve?
We serve the entire Wellington, FL and surrounding neighborhoods. Contact us to see if we cover your specific location. - Wellington, FL - Loxahatchee, FL - Royal Palm Beach, FL - West Palm Beach, FL - Lake Worth, FL - Greenacres, FL - Boynton Beach, FL - And other nearby communities
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How long does a professional cleaning service usually take?
The duration of a professional cleaning service depends on the size and condition of your home, as well as the type of cleaning service you choose. Generally, a standard cleaning for a typical home takes about 2-4 hours. Deep cleaning or move-in/move-out cleaning may take longer, depending on the specific needs and the number of cleaners assigned to the task.
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Which payment methods do you accept?
We accept cash, checks, Venmo or Zelle. Payment is due at the time of cleaning; we are not able to carry balances.
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How do you ensure my satisfaction?
We value our reputation and strive to exceed your expectations for complete satisfaction. Our goal is to ensure our Wellington clients are 100% happy with our cleaning services. If you're not satisfied, contact us within 24 hours, and we'll promptly resolve the issue. If you're still not pleased, we'll provide a full refund.
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What is your cancellation policy?
We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid a cancellation fee.
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How can I apply for house cleaning jobs?
To apply for house cleaning jobs, visit our page for jobs here, and apply now after reviewing the job requirements.